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Refund policy

Nauti Shark wants to assure you are 100% satisfied with the product you purchased, which is why we offer a hassle-free 30-day return period on all items ordered via phone, social media, or online store.

  • Items must be in 100% resalable condition (unworn, unwashed, undamaged, unused, and contain all original tags) Once your product is received and inspected, a refund will automatically be applied to the original credit card/form of payment on file and a credit memo will be emailed to you as proof of the refund reflecting back to your account.
  • Return timeframe starts from original ship date
  • You can cancel your order before your package is shipped by contacting info@nautishark.com during our working hours. Our Working Hours are from Monday to Friday 9:00am-5:00pm
  • Original shipping charges will not be refunded
  • Please reference Nauti Shark Order & Shipping Confirmation Emails to find your Order ID to process your return
  • For any exchanges please place a new order and return the item(s) for a refund.
  • Sale items and gift card are excluded from refunds
  • NAUTI SHARK is NOT liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments. Always save your tracking number—it's your proof that you shipped it to our return address.
  • If refund is initiated and original payment is no longer available a gift card or credit will be issued
  • Exchanges and prepaid labels are only offered to United States customers. This offer excludes orders being shipped from Canada, certain US territories, and international orders
  • International orders including, Puerto Rico, Canada and all other US territories, and states outside of the continental US (Alaska & Hawaii), the customer is responsible for the return shipping cost.

For all returns outside of the US, please contact info@nautishark.com

DAMAGED/DEFECTIVE ITEMS
To file a claim for a defective product, please email info@nautishark.com and include a description of the defect and photos showing the defective product.

Need to contact Customer Service?
732-687-4172 or info@nautishark.com